M&S in the News

August 3, 2020
AccountsRecovery.net/Compliance Digest

OCC Issues Proposed Rule Aimed at Closing Gap in Debt Buying Process

“Let the battle begin.” Read what Helen Mac Murray thinks about the Office of the Comptroller of the Currency’s proposed rule that seeks to close a gap in the process of selling loans to third parties. With consumer advocates also speaking out, three state attorneys general have already filed suit.

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July 6, 2020
AccountsRecovery.net/Compliance Digest

Companies to Pay $35k to Settle CFPB Allegations of Unfair and Deceptive Acts

Helen Mac Murray shares her take on a recent CFPB settlement with a trio of companies accused of engaging in deceptive acts and practices in violation of the Consumer Financial Protection Act and the Fair Credit Reporting Act.

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June 22, 2020
AccountsRecovery.net/Compliance Digest

FCC Proposes Record Fine For Illegal Robocaller

Helen Mac Murray shares thoughts on the FCC’s recent proposed $225 million fine for illegal robocalling, the challenges they may have collecting, and what this means for businesses that operate legally.

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June 10, 2020
Convoso.com

What Call Centers Need to Know About STIR/SHAKEN

Michele Shuster clarifies important facts about STIR/SHAKEN: what it is, what it’s not, and what call centers need to do to prepare and protect their organizations.

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June 8, 2020
AccountsRecovery.net/Compliance Digest

Debt Collection Bill in Massachusetts Moving Forward

Helen Mac Murray speaks to progressing legislation in Massachusetts that would shorten the statute of limitations by two years, halve the post-judgment interest rate, and exempt more individuals from having their assets garnished.

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Upcoming Events

August 27, 2020 1:00 pm EDT
PACE Compliance & Regulatory Webinar Series

Legislative Update

Join PACE General Counsel Michele Shuster, and PACE State Regulatory Counsel Chair Isaac Shloss for a review of bills pending on a state and federal level that will have a direct impact on contact centers if passed. They will also explore the trends developing in proposed legislation and what companies can do to stay informed and prepared. * For PACE Members Only. Contact Kayci Vincent at kayci.vincent@paceassociation.org for more information.

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Upcoming Speaking Engagements

Check back soon for upcoming speaking engagements.