News & Events
M&S in the News
OCC Issues Proposed Rule Aimed at Closing Gap in Debt Buying Process
“Let the battle begin.” Read what Helen Mac Murray thinks about the Office of the Comptroller of the Currency’s proposed rule that seeks to close a gap in the process of selling loans to third parties. With consumer advocates also speaking out, three state attorneys general have already filed suit.
Read More »Companies to Pay $35k to Settle CFPB Allegations of Unfair and Deceptive Acts
Helen Mac Murray shares her take on a recent CFPB settlement with a trio of companies accused of engaging in deceptive acts and practices in violation of the Consumer Financial Protection Act and the Fair Credit Reporting Act.
Read More »FCC Proposes Record Fine For Illegal Robocaller
Helen Mac Murray shares thoughts on the FCC’s recent proposed $225 million fine for illegal robocalling, the challenges they may have collecting, and what this means for businesses that operate legally.
Read More »What Call Centers Need to Know About STIR/SHAKEN
Michele Shuster clarifies important facts about STIR/SHAKEN: what it is, what it’s not, and what call centers need to do to prepare and protect their organizations.
Read More »Debt Collection Bill in Massachusetts Moving Forward
Helen Mac Murray speaks to progressing legislation in Massachusetts that would shorten the statute of limitations by two years, halve the post-judgment interest rate, and exempt more individuals from having their assets garnished.
Read More »Upcoming Events
Legislative Update
Join PACE General Counsel Michele Shuster, and PACE State Regulatory Counsel Chair Isaac Shloss for a review of bills pending on a state and federal level that will have a direct impact on contact centers if passed. They will also explore the trends developing in proposed legislation and what companies can do to stay informed and prepared. * For PACE Members Only. Contact Kayci Vincent at kayci.vincent@paceassociation.org for more information.
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