M&S in the News

August 19, 2020
M&S Newsline

Helen Mac Murray To Serve on RMAI Certification Council

Founding Partner Helen Mac Murray has been appointed to serve on the Certification Council of Receivables Management Association International, a leading nonprofit association for the receivables industry.

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August 3, 2020
AccountsRecovery.net/Compliance Digest

OCC Issues Proposed Rule Aimed at Closing Gap in Debt Buying Process

“Let the battle begin.” Read what Helen Mac Murray thinks about the Office of the Comptroller of the Currency’s proposed rule that seeks to close a gap in the process of selling loans to third parties. With consumer advocates also speaking out, three state attorneys general have already filed suit.

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July 6, 2020
AccountsRecovery.net/Compliance Digest

Companies to Pay $35k to Settle CFPB Allegations of Unfair and Deceptive Acts

Helen Mac Murray shares her take on a recent CFPB settlement with a trio of companies accused of engaging in deceptive acts and practices in violation of the Consumer Financial Protection Act and the Fair Credit Reporting Act.

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June 22, 2020
AccountsRecovery.net/Compliance Digest

FCC Proposes Record Fine For Illegal Robocaller

Helen Mac Murray shares thoughts on the FCC’s recent proposed $225 million fine for illegal robocalling, the challenges they may have collecting, and what this means for businesses that operate legally.

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June 10, 2020
Convoso.com

What Call Centers Need to Know About STIR/SHAKEN

Michele Shuster clarifies important facts about STIR/SHAKEN: what it is, what it’s not, and what call centers need to do to prepare and protect their organizations.

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Upcoming Events

October 22, 2020 1:00 pm EDT
PACE Compliance & Regulatory Webinar Series

PACE Compliance & Regulatory Webinar Series – Cannabis Laws Update

The TCPA has long been a favored tool of plaintiffs to target telemarketers in hopes of a massive payday.  And now, the TCPA is being used with increasing frequency to target cannabis companies. Since the beginning of 2020, an onslaught of TCPA cases have been launched against cannabis businesses, including a recent suit against massive nationwide operator Curaleaf. However, the risks of the TCPA are not limited to only large businesses, and dozens of smaller operators have found themselves on the receiving end of a TCPA lawsuit for seemingly innocuous activities such as texting customers. Learn more from Michele Shuster and Chad Blackham about TCPA protection in the marijuana industry and how to protect yourself against the potentially ruinous fines that TCPA suits can cause.

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Upcoming Speaking Engagements

Check back soon for upcoming speaking engagements.