Partner Helen Mac Murray

“Consumer complaints are a gift! Use them to identify compliance issues before a regulator does. Then, be sure to audit your system after you correct it to confirm that your change really fixed the problem.”

Phone: 614-939-9955
Fax: 614-939-9954

A founding partner of Mac Murray & Shuster, Helen has been a national leader in the consumer protection arena for over two decades. She consults with and represents numerous entities regulated by federal and state consumer protection laws, regularly working with in-house counsel, executive management, and marketing and sales personnel.

Prior to entering private practice, Helen served as Chief of the Ohio Attorney General’s Consumer Protection Section, named in 2000 as the “National Consumer Protection Agency of the Year.” From 1997-2001, she was the staff lead for the National Association of Attorneys General Consumer Protection Committee enforcement actions, including the country’s first actions involving dozens of state attorney general offices, where she was responsible for coordinating multistate investigations as well as the drafting of comment letters to Congress concerning proposed national and state legislation.

Helen not only brings deep insight into how the other side thinks, but also works constantly to maintain her connections to regulators and their staff. As an assistant AG, she watched attorneys frequently achieve lesser results for clients because they didn’t understand the law or how politics and the press affect cases; their arrogance and condescending attitude fueled the regulators’ diligence to significantly greater heights. The result? Tougher settlement terms and higher monetary payments. Always.

Deciding there was a better way to represent clients, Helen now uses her experience and insights to focus on the defense of state, federal, and multistate consumer protection investigations. She believes that a regulator’s knowledge is only as good as the information you bring to them. Presented in a respectful manner and with a true understanding of consumer protection law, Helen obtains excellent results for her clients with regulators and courts including investigation closures, case dismissals, and settlements for tens of millions of dollars less than original demands.

In addition to her defense work, Helen frequently advises clients on proactively managing their compliance obligations, successfully identifying issues that only a trained “former regulator eye” will catch.  A frustrating subtlety of consumer protection law is its subjective nature. Knowing how regulators interpret these laws is crucial to maintaining compliance. Helen regularly sits across the table from consumer protection regulators throughout the country to hear this information and bring it to you in language that you can act on.

Helen has received national recognition for excellence in law and most recently was recognized for the fourth straight year as a Best Lawyer in America® in the area of Government Relations Practice. She is a frequent national speaker on consumer regulatory issues, addressing government, industry, and other professional organizations.

On the Blog

Compliance Now

Leadership Transition Creates New Opportunities for Companies Targeted by the CFPB

Richard Cordray’s November resignation as head of the Consumer Financial Protection Bureau (CFPB) – and the ensuing battle for acting directorship between President Trump appointee Mick Mulvaney and CFPB Deputy Director Leandra English – has created turmoil but opened a new avenue for cases currently on the agency’s docket. The situation has garnered intense interest [...]

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