TCPA & Teleservices

Serving as General Counsel to the Professional Association for Customer Engagement ("PACE"), M&S filed a letter this week with the Federal Communications Commission ("FCC") regarding its recently released

The U.S. Senate passed

The 2015 amendments to the Telephone Consumer Protection Act (“TCPA”) allowed calls to collect debts owed to or guaranteed by the federal government to be exempt from regulations on automatic telephone dialing systems (“ATDS”). A group of political organizations subsequently filed suit…

On April 15, 2019, the Supreme Court declined to grant certiorari to a case challenging a Federal Trade Commission ("FTC") opinion designating “soundboard” calling technology as a form of robocall. Soundboard technology, also referred to as avatar technology, allows call center agents…

Is a call a “call” if you never received a call? The Southern District of Florida has weighed in on this legal riddle and concluded that ringless voicemails are “calls” under the TCPA and subject to its regulations. The case, Schaevitz v.…

In December of last year, our

Fifty-four state and territory attorneys general have endorsed federal legislation known as the Telephone Robocall Abuse Criminal Enforcement and Deterrence ("TRACED") Act. Originally introduced last year, and reintroduced this year by Senators John Thune (D-SD) and Ed Markey (D-Mass), the Act includes…

Following the Federal Communications Commission's 2015 Omnibus Declaratory Ruling and Order, which unsuccessfully attempted to clarify issues surrounding the Telephone Consumer Protection Act ("TCPA"), there was a spike in litigation relating to the TCPA. In 2017, Dish Network was hit hard with…

Comments Sought on TCPA “Dual Purpose” Calls Petitioner, SGS North America (SGS), asked the FCC to clarify the meaning of telemarketing and dual purpose calls. SGS contracts with automobile lessors to schedule inspections of leased vehicles to assess their condition near the…