Inside the AG’s Office: How Consumer Protection Enforcement Really Works

State Attorneys General are arguably the most active enforcement authorities facing businesses today. From consumer protection investigations to multistate actions and coordination with federal agencies, AG offices wield broad authority and are increasingly driving enforcement priorities nationwide to fill the perceived gaps of a more business-friendly administration.

In this live webinar, Michele Shuster will be joined by M&S’s newest attorney, Chris Ramdeen, who comes to the firm after nearly a decade in the Ohio Attorney General’s office. Together, they’ll draw on their firsthand experience as regulators to provide a candid, no-holds-barred look at how state AG enforcement actually operates.

This discussion pulls back the curtain on the inner workings of an AG’s Consumer Protection Section, including:

• How enforcement matters land on investigators’ desks
• The types of conduct most likely to draw scrutiny
• How investigations are initiated and escalated
• How state AGs coordinate with (and sometimes diverge from) federal agencies like the FTC and FCC
• How multistate investigations are formed, led, and managed
• What businesses routinely misunderstand about state-level enforcement risk
• Current AG consumer protection priorities and where enforcement trends may be heading next.

Knowing the regulations is important, but understanding the enforcement process behind them is just as critical. You’ll gain practical insight into the dynamics driving state AG investigations, and how businesses can better anticipate, navigate, and strategically respond when enforcement risk arises.