Senior Associate Josh Stevens

“Too often, companies view proactive compliance as simply an expense, but nothing could be further from the truth. An integrated compliance strategy that drives operational decisions and customer experiences is an investment in the growth and success of your business.”

Phone: 614-939-9955
Fax: 614-939-9954

Josh focuses his practice on helping clients achieve their business goals while understanding and complying with federal and state consumer protection laws. As a former in-house counsel, Josh brings a critical client perspective to his legal practice and understands that businesses want an action plan – not just legal theory.

Josh has experience representing clients across a range of proactive and responsive matters, including developing compliance programs, obtaining required licensing, responding to consumer complaints and negotiating with regulators to bring concerns to resolution. He has worked with many state and federal agencies, including the Consumer Financial Protection Bureau, Ohio Division of Financial Institutions, and Washington State Department of Financial Institutions. Additionally, Josh has experience navigating complex regulatory requirements, including Unfair, Deceptive and Abusive Acts and Practices laws (UDAAP/UDAP), the FTC’s Telemarketing Sales Rule, Ohio’s Consumer Sales Practices Act and Telephone Solicitation Sales Act, and Bank Secrecy Act/Anti-Money Laundering rules.

Josh is accredited as a Customer Engagement Compliance Professional (CECP) through the Professional Association for Customer Engagement (PACE).

Representative Experience

  • Advised multinational home senior care provider in creation of new marketing program on compliance with U.S. and Canadian telemarketing regulations.
  • Developed a comprehensive debt collector due diligence program for a major advertising products manufacturer.
  • Worked with numerous state regulators to facilitate a client’s compliance with money transmission regulations in over forty states.
  • Conducted a company-wide compliance assessment for a marketer of service contract programs.
  • Drafted white papers and comments to the FTC, FCC and CFPB on behalf of trade associations and corporate clients.
  • Counseled clients in responding to civil investigative demands, subpoenas and consumer complaints from the CFPB, state regulators and non-governmental agencies such as the Better Business Bureau.

On the Blog

TCPA Monitor

Public Comment Invited as FCC Permits Limited Call Blocking by Carriers

Unwanted calls are the top consumer complaint at the Federal Communications Commission (FCC) and one of the preeminent concerns of consumers. The FCC receives over 200,000 complaints regarding illegal calling annually and some analysts estimate that U.S. consumers received over 2.4 billion robocalls per month in 2016 alone. The increasing availability and intuitiveness of phone [...]

Read More »