You’ve Got Mail: Surviving ‘The Letter’ from the FCC & Winning the Blocking and Labeling Battle

What really happens when your business receives an investigation letter from the FCC? It’s a moment that can send shockwaves through your organization—raising questions, fears, and compliance concerns.

Join M&S Partner Michele Shuster and Chris Sorenson, CEO of Phoneburner, for a candid conversation about getting “The Letter” and successfully navigating this high-stakes situation. You’ll get a behind-the-scenes look at what really happens when you’re targeted by regulators, and why those first 72 hours – and your response – are critical to achieving resolution.

You’ll also get practical insights regarding the current status of carrier blocking and labeling efforts and leave with operational strategies to challenge improper call blocking or mislabeling.

This is a rarely-shared peek behind the enforcement curtain. If you are a contact center or utilize outbound calls, SMS, or texts to reach consumers, it’s a session you won’t want to miss!