Serving as General Counsel to the Professional Association for Customer Engagement ("PACE"), M&S filed a letter this week with the Federal Communications Commission ("FCC") regarding its recently released
Read MoreLead generation is a marketing activity that involves identifying and generating consumer interest in a product or service. Online lead generation has become commonplace, allowing a consumer to research products and services and connect with companies to fulfill their specific need. Done…
Read More* UPDATED May 20, 2001: View the Declaratory Ruling and Third Further Notice of Proposed Rulemaking
Read MoreOn Wednesday April 24, 2019, the U.S. Supreme Court ruled in
Read MoreOn April 15, 2019, the Supreme Court declined to grant certiorari to a case challenging a Federal Trade Commission ("FTC") opinion designating “soundboard” calling technology as a form of robocall. Soundboard technology, also referred to as avatar technology, allows call center agents…
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