TCPA Monitor

Comprehensive news and analysis of TCPA regulation and related matters

Apr 13, 2018

Florida Lawmakers Impose New Requirements on Telemarketers

Florida recently passed two bills, Senate Bills 740 and 568 respectively, which amend Florida’s telemarketing law as follows: The definition of telephonic sales call expressly covers voicemail messages, including ringless voicemail, thereby bringing such messages within the scope of the state’s telemarketing rules; Telemarketers must honor company-specific Do Not Call requests from businesses; Telemarketers must [...]

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Apr 03, 2018

Is a Predictive Dialer an ATDS?

Now that the D.C. Circuit, in ACA Int’l v. FCC, set aside the portion of the FCC’s 2015 TCPA Order pertaining to the definition of an automatic telephone dialing system (ATDS), callers want an answer to a seemingly simple question: Is a predictive dialer an ATDS? The issue is more complex than it seems but [...]

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Mar 29, 2018

Court Rules Vigilant Retailers Did Not Ratify Telemarketers’ TCPA Violations

Sound TCPA compliance policies, vigilant complaint investigations, and prompt enforcement were key to rebutting class action claims that sellers ratified telemarketers’ TCPA violations according to a recent opinion from the Fourth Circuit Court of Appeals. UTC Fire & Security Americas Corporation and Honeywell International manufacture home security systems and sell them to distributors and/or retailers. [...]

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Mar 25, 2018

How the D.C. Circuit Court’s TCPA Ruling Impacts Contact Center Operations

It’s been one week since the D.C. Circuit Court issued its landmark decision on the Telephone Consumer Protection Act (TCPA), and many contact centers are still unclear about what this means for their customer engagement initiatives. Join M&S partners Michele Shuster and Nick Whisler as they join Noble Systems for an informative webinar, “Understand the [...]

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Mar 21, 2018

Michele Shuster to Speak at FTC-FCC Joint Policy Forum

M&S Partner Michele Shuster will join a panel of regulatory and industry speakers on Friday, March 23, 2018 during a joint policy forum offered by the Federal Trade Commission (FTC) and Federal Communications Commission (FCC) to discuss the challenges posed by illegal robocalls and caller ID spoofing at the FCC’s headquarters in Washington, D.C. Michele [...]

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Mar 18, 2018

Understanding the D.C. Circuit Court TCPA Opinion

On Friday, the D.C. Circuit Court issued its long-awaited Opinion on the Professional Association for Customer Engagement’s (PACE) FCC TCPA Appeal. What does this landmark ruling mean for the customer engagement industry and your business’s marketing efforts? Join M&S Partner and PACE General Counsel Michele Shuster, along with PACE, on Monday, March 19th for an informative [...]

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Mar 16, 2018

BREAKING: D.C. Circuit Court Issues Long-Awaited TCPA Opinion

The long anticipated DC Circuit Court of Appeals Opinion regarding the Federal Communications Commission’s (FCC) July 15, 2015 Omnibus Declaratory Ruling has been released. The court specifically held that the FCC exceeded the scope of its authority in broadly defining what constitutes an Automatic Telephone Dialing System. The court also concluded that the FCC’s one [...]

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Mar 13, 2018

FCC Considers Reassigned Numbers Database

As currently interpreted, the Telephone Consumer Protection Act (TCPA) imposes strict liability — subject to an illusory one call “safe harbor” — for autodialed calls and texts sent to reassigned phone numbers. This interpretation, coupled with the lack of an authoritative reassigned number database, makes it impossible for businesses to send autodialed communications without opening [...]

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Feb 20, 2018

Text Messaging Class Action Decertified Due to Questions of TCPA Consent

As we have previously reported, individualized questions of consent in TCPA litigation regularly prevent class certification.  One recent decision went a step further and found that substantial questions of consent can constitute grounds to decertify a class. In Johnson v. Yahoo! Inc., the plaintiff claimed that Yahoo! violated the TCPA when its instant message platform [...]

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Nov 22, 2017

Public Comment Invited as FCC Permits Limited Call Blocking by Carriers

Unwanted calls are the top consumer complaint at the Federal Communications Commission (FCC) and one of the preeminent concerns of consumers. The FCC receives over 200,000 complaints regarding illegal calling annually and some analysts estimate that U.S. consumers received over 2.4 billion robocalls per month in 2016 alone. The increasing availability and intuitiveness of phone [...]

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