A free account must be created to view this webinar. Throughout 2021, we have seen several privacy laws proposed, revised, and enforced in the US. Watch OneTrust DataGuidance and a panel of legal experts to take a look into the past, present, and future of US Privacy Laws.
When it comes to regulatory compliance, it’s critically important for call centers to establish a defensible position right from the start. Michele Shuster joins Jason Cutter for a Scalable Call Center Sales Podcast discussion of what every business needs to know before initiating their calling campaigns.
With more than half of all states already imposing restrictions on auto-renewal clauses for subscription services, regulatory scrutiny is on the rise and class action lawsuits are flourishing. Join M&S attorneys to learn about this challenging patchwork of regulations and developing trends to ensure that your subscription-based products and services remain compliant.
You’ve seen the headlines, read the blogs, maybe even sat in on a webinar. Still have questions? We’ve got answers. M&S Partners Michele Shuster & Josh Stevens deliver an interactive Q&A session highlighting details from the decision, its impact on the teleservices industry, and just where the heck we go from here.
STIR/SHAKEN is almost here and is already putting your calls at risk. Is your organization ready? Join industry insiders Michele Shuster and Dean Garfinkel for an eye-opening discussion about STIR/SHAKEN – why it matters, how it will impact your business, and the steps you can take to become compliant.
Building on the California Consumer Privacy Act, the California Privacy Rights Act (CPRA) introduces new standards for data classification, sharing restrictions, disclosure requirements, and more. Get ahead of the curve with an informative discussion of the CPRA’s most impactful provisions, timelines for implementation, and how you can reduce your compliance risk.
Speaking to the South African BPO community in this BPESA panel discussion, Michele Shuster and Helen Mac Murray provide a comprehensive overview of the North American teleservices market: what businesses are looking for, regulatory compliance requirements, and skills certification.
How do I ensure my business is complying with state/federal consumer protection laws? What happens if I break the rules? How can I tell when advertising crosses the line from “creative” to “deceptive?” Can I be held liable for my vendors’ violations? Learn about your business’s greatest risks and key strategies to avoid coming under fire by consumer protection regulators.
Complying with the TCPA has never been more difficult for businesses that communicate with consumers via calls and texts. Following the D.C. Circuit Court’s landmark decision in ACA Int’l v. FCC, subsequent court decisions have provided wildly diverging interpretations that continue to muddle this controversial regulation. How influential are these court decisions in shaping the TCPA and how is the [...]
