Other Webinars and Events

Jul 23, 2020

STIR/SHAKEN and Call Blocking: What Lead Gen Centers Need to Know

STIR/SHAKEN aims to combat malicious robocalling and illegal spoofing but its challenge is to create an authentication process that addresses abusive calls without threatening businesses’ ability to contact consumers for legitimate purposes. Along with industry leaders Convoso and Contact Center Compliance, we discuss how STIR/SHAKEN works, how call centers can prepare, the difference between STIR/SHAKEN and call blocking, and steps [...]

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Aug 22, 2019

Lead Generation: Managing Compliance and Reducing your Risk

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May 21, 2019

Consumer Protection Compliance for Ohio’s Medical Marijuana Businesses

How do I ensure my business is complying with state/federal consumer protection laws? What happens if I break the rules? How can I tell when advertising crosses the line from “creative” to “deceptive?” Can I be held liable for my vendors’ violations? Learn about your business’s greatest risks and key strategies to avoid coming under fire by consumer protection regulators.

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Nov 03, 2018

Navigating the Muddy Waters of the TCPA

Complying with the TCPA has never been more difficult for businesses that communicate with consumers via calls and texts. Following the D.C. Circuit Court’s landmark decision in ACA Int’l v. FCC, subsequent court decisions have provided wildly diverging interpretations that continue to muddle this controversial regulation. How influential are these court decisions in shaping the TCPA and how is the [...]

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Jul 12, 2018

We’re Being Sued! Now What?

Few things are more disruptive and threatening to your business than litigation. Understanding what to expect in the litigation process and the options available to you for managing the outcome can help you feel more in control of the situation. Geared toward non-lawyers, this roadmap session will discuss Filings, Motion Practice, Discovery, Evidentiary Rules, Depositions, and Trial.

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May 09, 2018

Staying Compliant in the Social Media Marketplace

From texting to tweeting and everything in-between, social media offers businesses powerful branding and customer engagement tools, but complex regulations have created a minefield making lawfully communicating with customers challenging for even savvy marketers. Are you unknowingly crossing the line and putting your business at risk? Learn “dos and don’ts” for social media campaigns and receive practical, implementable techniques to [...]

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Mar 22, 2018

Tackling the Call Blocking Challenge

Noticed your call answer rates plummeting? A sudden surge in busy signals? These are signs that carriers or mobile phone applications may be blocking/labeling your calls – inconveniencing your customers and costing your business. Get up-to-date on the latest regulatory developments on call blocking and labeling, and learn steps to help alleviate erroneous blocking and labeling that may be putting [...]

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