Speaking to the South African BPO community in this BPESA panel discussion, Michele Shuster and Helen Mac Murray provide a comprehensive overview of the North American teleservices market: what businesses are looking for, regulatory compliance requirements, and skills certification.
How do I ensure my business is complying with state/federal consumer protection laws? What happens if I break the rules? How can I tell when advertising crosses the line from “creative” to “deceptive?” Can I be held liable for my vendors’ violations? Learn about your business’s greatest risks and key strategies to avoid coming under fire by consumer protection regulators.
Complying with the TCPA has never been more difficult for businesses that communicate with consumers via calls and texts. Following the D.C. Circuit Court’s landmark decision in ACA Int’l v. FCC, subsequent court decisions have provided wildly diverging interpretations that continue to muddle this controversial regulation. How influential are these court decisions in shaping the TCPA and how is the [...]
Few things are more disruptive and threatening to your business than litigation. Understanding what to expect in the litigation process and the options available to you for managing the outcome can help you feel more in control of the situation. Geared toward non-lawyers, this roadmap session will discuss Filings, Motion Practice, Discovery, Evidentiary Rules, Depositions, and Trial.
From texting to tweeting and everything in-between, social media offers businesses powerful branding and customer engagement tools, but complex regulations have created a minefield making lawfully communicating with customers challenging for even savvy marketers. Are you unknowingly crossing the line and putting your business at risk? Learn “dos and don’ts” for social media campaigns and receive practical, implementable techniques to [...]
Noticed your call answer rates plummeting? A sudden surge in busy signals? These are signs that carriers or mobile phone applications may be blocking/labeling your calls – inconveniencing your customers and costing your business. Get up-to-date on the latest regulatory developments on call blocking and labeling, and learn steps to help alleviate erroneous blocking and labeling that may be putting [...]
