Other Webinars and Events

Nov 05, 2021

States on The Horizon: Updates on US Privacy Laws

A free account must be created to view this webinar.  Throughout 2021, we have seen several privacy laws proposed, revised, and enforced in the US. Watch OneTrust DataGuidance and a panel of legal experts to take a look into the past, present, and future of US Privacy Laws.

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Sep 24, 2021

Scalable Call Center Sales – Helping You Stay Compliant and Defensible

When it comes to regulatory compliance, it’s critically important for call centers to establish a defensible position right from the start. Michele Shuster joins Jason Cutter for a Scalable Call Center Sales Podcast discussion of what every business needs to know before initiating their calling campaigns.

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Aug 19, 2021

Auto-Renewal Laws: What You Need to Know

With more than half of all states already imposing restrictions on auto-renewal clauses for subscription services, regulatory scrutiny is on the rise and class action lawsuits are flourishing. Join M&S attorneys to learn about this challenging patchwork of regulations and developing trends to ensure that your subscription-based products and services remain compliant.

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Apr 14, 2021

Facebook v. Duguid: Breaking Down the Breaking News

You’ve seen the headlines, read the blogs, maybe even sat in on a webinar. Still have questions? We’ve got answers. M&S Partners Michele Shuster & Josh Stevens deliver an interactive Q&A session highlighting details from the decision, its impact on the teleservices industry, and just where the heck we go from here.

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Apr 06, 2021

What Every Call Center Needs to Know About STIR-SHAKEN Call Analytics

STIR/SHAKEN is almost here and is already putting your calls at risk. Is your organization ready? Join industry insiders Michele Shuster and Dean Garfinkel for an eye-opening discussion about STIR/SHAKEN – why it matters, how it will impact your business, and the steps you can take to become compliant. 

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Dec 08, 2020

Beware the Sequel: Preparing for the New California Privacy Rights Act

Building on the California Consumer Privacy Act, the California Privacy Rights Act (CPRA) introduces new standards for data classification, sharing restrictions, disclosure requirements, and more. Get ahead of the curve with an informative discussion of the CPRA’s most impactful provisions, timelines for implementation, and how you can reduce your compliance risk.

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Nov 23, 2020

North American Update: Global Businesses Services Sector Insights

Speaking to the South African BPO community in this BPESA panel discussion, Michele Shuster and Helen Mac Murray provide a comprehensive overview of the North American teleservices market: what businesses are looking for, regulatory compliance requirements, and skills certification.

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Aug 22, 2019

Lead Generation: Managing Compliance and Reducing your Risk

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May 21, 2019

Consumer Protection Compliance for Ohio’s Medical Marijuana Businesses

How do I ensure my business is complying with state/federal consumer protection laws? What happens if I break the rules? How can I tell when advertising crosses the line from “creative” to “deceptive?” Can I be held liable for my vendors’ violations? Learn about your business’s greatest risks and key strategies to avoid coming under fire by consumer protection regulators.

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Nov 03, 2018

Navigating the Muddy Waters of the TCPA

Complying with the TCPA has never been more difficult for businesses that communicate with consumers via calls and texts. Following the D.C. Circuit Court’s landmark decision in ACA Int’l v. FCC, subsequent court decisions have provided wildly diverging interpretations that continue to muddle this controversial regulation. How influential are these court decisions in shaping the TCPA and how is the [...]

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